|
Test Name |
# of Questions |
Description |
|
|
|
|
|
Audio Transcription |
5 minutes. |
Examinees type
a document that is read aloud |
|
Checking -
Standard |
30 |
Examinees are
asked to compare 2 sets of dates, addresses, names as well as
words and phrases and mark if they match or not. |
|
Checking -
Names |
20 |
Examinees are
asked to compare 2 sets of names and mark if they match or not. |
|
Checking -
Numbers |
30 |
Examinees are
asked to compare 2 sets of numbers and mark if they match or not. |
|
Coding -
Standard |
30 |
Examinees are
asked to select the correct abbreviation from a list of
extensions, departments, names, colors, cities and chemicals. |
|
Coding -
Letters |
30 |
Examinees are
asked to select the correct abbreviation from a list of names,
colors, departments, cities and chemicals. |
|
Coding -
Numbers |
30 |
Examinees are
asked to select the correct button on a telephone from a list of
extensions, area codes, country codes and departments. |
|
Customer
Service |
32 |
Customer
Service questions on topics such as how best to deal with
dissatisfied customers, proper telephone skills as well as
Customer Service techniques. |
|
Data Entry
Test - Alphanumeric |
5 minutes |
The applicant
is asked to type names and addresses using the keyboard. Scores
are based on speed and accuracy of input. |
|
Data
Entry Test - Numeric |
5 minutes |
Examinees are
asked to type numerical information using the computer keypad.
Scores are based on speed and accuracy of input. |
|
Filing -
Standard |
30 |
Examinees must
select the correct location for filing documents based on dates,
numbers, names and companies. |
|
Filing - Names
|
30 |
Examinees must select the correct location for filing documents
based on names and companies. |
|
Filing -
Numbers |
38 |
Examinees must
select the correct location for filing documents based on dates
and numbers. |
|
Grammar -
General |
20 |
Examinees are
asked to select grammatically correct sentences. Topics covered
include: Word usage, verbs, punctuation, pronouns, sentence
structures, diction, and adjective/adverbs. |
|
Letter Setup -
Alternative Block |
3 |
Examinees are
asked to set up a standard letter in the alternative block format. |
|
Letter Setup -
Block |
3 |
Examinees are
asked to set up a standard letter in the standard block format. |
|
Letter Setup -
Letter Head Block |
3 |
Examinees are
asked to set up a standard letter in the letter head block format. |
|
Letter Setup -
Semi Block |
3 |
Examinees are
asked to set up a standard letter in the semi-block format. |
|
Math - General
|
30 |
This test
contains questions that measure commonly used math skills, such as
addition, subtraction, multiplication, division and percentages. |
|
Office Manager
|
30 |
Examinees are
asked questions relating to managing staff, measuring employee
performance and productivity, and recommending raises and
promotions. |
|
Proofreading
|
5 |
Examinees must
find and highlight 20 errors found in on-screen text.
|
|
Receptionist
Skills |
34 |
This test
contains questions relating to receptionist skills such as
recognizing names and faces, taking messages and forwarding calls. |
|
Secretarial
Skills |
34 |
This test
contains questions relating to secretarial skills such as
recognizing names and faces, taking messages, and using judgment
and discretion. |
|
Shorthand
(Audio) |
5 minutes |
Using pen and
paper, examinees transcribe audio text into shorthand. Examinees
then type their own shorthand notes into the space provided on the
computer screen. |
|
Spelling -
Business |
20 |
Examinees
select the correct spelling of words specific to business
environments. |
|
Spelling -
General |
20 |
Examinees
select the correct spelling of words in general use. |
|
Spelling -
Accounting |
20 |
Examinees
select the correct spelling of words specific to accounting
environments. |
|
Spelling -
Geography |
40 |
Examinees
select the correct spelling of countries as well as US and
international cities and states. |
|
Spelling -
Legal |
20 |
Examinees
select the correct spelling of words specific to legal
environments. |
|
Spelling -
Medical |
40 |
Examinees
select the correct spelling of words specific to medical
environments. |
|
Telephone Skills
|
32 |
This test contains questions relating to basic telephone
techniques, manners, judgment and discretion as well as message
taking. |
|
Telephone Message Taking
|
35 |
Examinees see a telephone message displayed briefly and are then
asked 5 questions relating to the message. |
|
Ten Key |
3
minutes |
Examinees are asked to type numerical information using the
computer keypad. Scores measure speed and accuracy of input. |
|
Typing Test
|
5
minutes |
Examinees are
asked to type text from a copy. Scores measure typing speed and
error rate. |
|
Vocabulary - Business
|
20 |
Examinees
are asked to select the correct meaning of words specific to business
environments. |
|
Vocabulary -
General |
20 |
Examinees
are asked to select the correct meaning of words in general use. |
|
Vocabulary -
Accounting |
20 |
Examinees
are asked to select the correct meaning of words specific to accounting
environments. |
|
Vocabulary -
Legal |
20 |
Examinees
are asked to select the correct meaning of words specific to legal
environments. |
|
Vocabulary -
Medical |
20 |
Examinees
are asked to select the correct meaning of words specific to medical
environments. |
